Can you repair complex mechanical watch movements?

Yes, our master watchmaker at our Creve Coeur headquarters specializes in mechanical watch repair, including complete movement overhauls, chronograph adjustments, and vintage movement restoration. We handle complicated watch mechanisms with precision tools and techniques developed through years of specialized training.

Do you use genuine parts for luxury watch repairs?

We prioritize using genuine manufacturer parts for all watch repairs. As authorized dealers for Seiko and Citizen, we maintain a comprehensive inventory of authentic components. For luxury watches and vintage timepieces, we source original parts whenever possible. If OEM parts are unavailable for rare models, we'll discuss high-quality alternatives with you before proceeding.

What's the lifespan of a watch battery?

Most quality watch batteries last 1-3 years depending on the watch's functions. Digital watches and timepieces with chronograph features may deplete batteries faster. We recommend proactive battery replacement every 2 years to prevent potential leakage damage.

Do you offer any special battery replacement plans?

Yes, we offer a Premium Battery Care Plan that provides an extended 5-year warranty on battery replacements. This comprehensive plan also includes annual pressure testing (water resistance testing) and professional cleaning once per year. As an added convenience, we'll send you a text reminder for your annual service. This plan is perfect for customers who want long-term protection and regular maintenance for their timepieces without having to remember service intervals.

How can I identify when my watch needs a new battery?

Common signs include complete stoppage, slow running, the second hand jumping in 4-5 second intervals (low battery indicator on many watches), or dimming digital displays. Bring your watch to any of our St. Louis locations for a free battery check.

Do I need an appointment for watch or jewelry repair in St. Louis?

No appointments are needed at any of our St. Louis locations. We welcome walk-ins during our business hours: Creve Coeur: Mon-Sat 9AM-5PM (11483 Olive Blvd), Chesterfield: Mon-Sat 10AM-5PM (1728 Clarkson Rd, Suite D), Des Peres: Mon-Thu 11AM-7PM, Fri-Sat 10AM-7PM, Sun 11AM-6PM (27 West County Center).

How quickly can you complete watch and jewelry repairs?

Simple repairs like battery replacement, band adjustment, link removal, or minor jewelry fixes are typically completed same-day, often while you wait. More complex repairs such as movement overhauls or intricate jewelry restoration may take 1-2 weeks. We'll provide a specific timeframe estimate for your repair during your initial consultation.

Are repairs performed on-site at your St. Louis locations?

Most repairs are completed on-site at our locations. Quick services like battery replacement and band adjustments are available at all stores. Complex mechanical watch repairs and specialized jewelry work are performed at our fully-equipped Creve Coeur headquarters by our master watchmaker and jeweler.

Do you provide upfront cost estimates?

Yes, we always provide free, no-obligation estimates before beginning any repair work. Our transparent pricing ensures you know exactly what to expect before authorizing any service.

What warranty comes with your watch and jewelry repairs?

We offer varying warranty periods based on the type of repair: Premium Battery Care Plan (5 years), Complete overhauls (1 year), Movement replacements (1 year), Parts replacement (1 year), Timing regulation (1 year), Jewelry repairs (90 days), Crystal installation (90 days), Crown and button services (90 days), Bezel and band work (30 days), and Stone setting (30 days). All warranties begin when you pick up your item.

When does my warranty period begin?

All warranty periods begin the day you pick up your repaired item. We create a secure account in our system under your phone number that stores all your repair details, warranty information, and item photographs for easy reference.

What information do I need to bring for warranty service?

You only need to provide the phone number associated with your repair. Our comprehensive tracking system stores all the details of your service history, including repair information, warranty periods, serial numbers, and photographs of your items. There's no need to keep paper receipts!

What voids a warranty?

Your warranty becomes void if your item shows signs of shock, water damage, or tampering after the repair. We thoroughly document the condition of your items with photographs upon receipt to ensure accurate assessment of any warranty claims.

How do I make a warranty claim?

If you believe your repair requires warranty service, simply contact us at (314) 513-8455 or visit any of our locations. Our technicians will look up your repair history using your phone number, inspect your item at no charge, and covered repairs will be completed at no cost.

How do you protect valuable items during the repair process?

We maintain strict security protocols for all items in our care. Your watches and jewelry are photographed upon arrival and logged into our secure tracking system. We provide detailed documentation including condition reports to ensure transparency throughout the repair process.

What if I'm not satisfied with my repair?

Customer satisfaction is our priority. If you're not completely satisfied with any repair, simply return to the location where the service was performed within the warranty period, and we'll address your concerns at no additional cost.

Do you offer professional watch cleaning and polishing?

Yes, we provide expert watch polishing services to remove scratches from cases and bracelets. Our techniques preserve the original lines and angles of your watch while restoring its appearance. We also offer ultrasonic cleaning for watch bracelets and complete movement cleaning services.

Can you test and restore water resistance in watches?

Yes, we offer professional water resistance testing at all locations. This service is especially recommended after any case opening or battery replacement. Our water resistance restoration services include gasket replacement, case sealing, and pressure testing to manufacturer specifications.

How often should I have my watch serviced?

We recommend having mechanical watches serviced every 3-5 years to maintain optimal performance. For watches that are worn near water, we suggest annual water resistance testing as this feature naturally diminishes over time as gaskets age.

Do you offer watch band adjustments and strap replacement?

Yes, we provide same-day watch band adjustment, link removal, and strap replacement services. We stock a wide variety of replacement straps and bracelets, including leather, rubber, and metal options compatible with most watch brands.

Do you offer custom jewelry engraving?

Yes, we provide personalized engraving services for watches, jewelry, and gifts. Our engraving techniques work on most metal surfaces, allowing you to add meaningful inscriptions, dates, or designs to your precious items.

Watch & Jewelry Repair FAQ | St. Louis Expert Services

Q: How can I tell if my watch needs battery replacement or complete servicing?

If your watch has suddenly stopped functioning, you likely need watch battery replacement, which we offer as a same-day service at all our St. Louis locations. However, if you notice moisture under the crystal, irregular timekeeping, or strange noises, your watch may require comprehensive servicing. Our free in-store assessment will determine the exact repair needs for your timepiece.

Q: Will replacing my watch battery affect water resistance?

Opening any watch case can potentially compromise water resistance seals. After battery replacement, our technicians properly reseal your watch case. For watches regularly exposed to water, we recommend our professional water resistance testing service to verify the integrity of the seals.

Welcome to Watch Technicians’ FAQ for watch and jewelry repair in St. Louis. Our certified specialists answer common questions about watch batteries, luxury repairs, ring sizing, and jewelry maintenance. With locations in Creve Coeur, Chesterfield, and Des Peres, our master craftspeople provide same-day repairs with no appointments needed.

Watch Repair FAQ – St. Louis

What types of watches do you repair in St. Louis?

Our St. Louis watch repair technicians service all types of timepieces—from luxury Swiss watches like Rolex, Omega, and TAG Heuer to everyday quartz models such as Seiko, Citizen, and Bulova. We also repair antique and vintage pieces and handle complex mechanical watch repairs using precision techniques.

How can I tell if my watch needs battery replacement or complete servicing?

If your watch has suddenly stopped functioning, you may need a battery replacement—which we offer as a same-day service at all our St. Louis locations. However, if you notice moisture under the crystal, irregular timekeeping, or unusual noises, it might require a complete service. Our free in-store assessment will determine the exact repair needs.

How long does watch battery replacement take?

Watch battery replacement is typically completed within 15-30 minutes at all our St. Louis locations. We offer walk-in service with no appointment necessary, ensuring you get back on time quickly.

Will replacing my watch battery affect water resistance?

Opening a watch case may affect the water resistance seals; however, our technicians ensure your watch is properly resealed and perform a water resistance test after battery replacement to maintain its protection.

What warranty comes with your watch repairs?

We provide varying warranty periods based on the repair type. For example, our Premium Battery Care Plan covers a 5-year warranty while our mechanical repairs and parts replacements generally come with a 1-year warranty. All warranties start the day you pick up your repaired watch.

Jewelry Repair FAQ – St. Louis

What jewelry repair services do you offer in St. Louis?

Our comprehensive jewelry repair services include ring sizing, chain repair, clasp replacement, stone setting, prong repair, rhodium plating, and custom jewelry redesign. Our skilled jewelers work with all precious metals including gold, silver, platinum, and titanium.

Can you resize my ring without damaging it?

Yes, our expert jewelers carefully resize rings while maintaining their design integrity. Whether the ring needs to be sized up or down, we use precise techniques that keep your ring’s appearance and durability intact.

Do you offer gemstone replacement and setting?

Yes, we provide complete gemstone replacement and professional stone setting services. We can source matching diamonds or colored gemstones for your existing pieces or even upgrade your jewelry. Our jewelers excel in various setting techniques, including prong, channel, bezel, and pavé settings.

Can you restore antique or heirloom jewelry?

Absolutely. Our jewelry restoration specialists excel at reviving vintage and heirloom pieces. We preserve the character and craftsmanship of your antique jewelry while performing necessary repairs to ensure they can be worn safely and enjoyed for years to come.

What warranty comes with your jewelry repairs?

For jewelry repairs, we offer warranty periods ranging from 30 to 90 days depending on the service performed (for example, stone setting and crown repairs have a 30-day warranty, while other repairs might have a 90-day warranty). The warranty begins on the day you pick up your repaired item.

How should I care for my watch between services?

How should I care for my jewelry after repair?

To maintain your watch’s condition and preserve your warranty coverage:

Store your watch in a safe place when not wearing it
Keep your watch away from strong magnetic fields
Avoid exposing your watch to chemicals, including perfumes and cleaning products
Have water resistance tested annually if worn near water
Clean your watch regularly with a soft, dry cloth

To maximize the lifespan of your jewelry repairs:

Store jewelry pieces separately to prevent scratching
Remove jewelry before swimming, showering, or using chemicals
Clean fine jewelry with appropriate methods for the specific materials
Have prongs and settings checked periodically, especially for frequently worn pieces

Still Have Questions?

Our expert technicians are ready to help with all your watch repair and jewelry repair needs at any of our convenient St. Louis locations. No appointments are needed—simply visit during our business hours or contact us directly for specific inquiries.

For more information about our complete range of services, visit our Watch Repair Services and Jewelry Repair Services pages.