Watch & Jewelry Repair FAQ
Our certified specialists answer common questions about watch batteries, luxury repairs, ring sizing, and jewelry maintenance. With locations in Creve Coeur, Chesterfield, and Des Peres, our master craftspeople provide same-day repairs with no appointments needed.
Walk In TodayWatch Repair FAQ
What types of watches do you repair?
Our technicians service all types of timepieces — from luxury Swiss watches like Rolex, Omega, and TAG Heuer to everyday quartz models such as Seiko, Citizen, and Bulova. We also repair antique and vintage pieces and handle complex mechanical watch repairs using precision techniques. Learn more on our watch repair services page.
How can I tell if my watch needs a battery replacement or complete servicing?
If your watch has suddenly stopped, you likely need a battery replacement — which we offer as a same-day service at all three locations. However, if you notice moisture under the crystal, irregular timekeeping, or unusual noises, it may require a complete service. Our free in-store assessment will determine the exact repair needs.
How long does watch battery replacement take?
Watch battery replacement is typically completed within 15–30 minutes at all our St. Louis locations. We offer walk-in service with no appointment necessary, so you can get back on time quickly.
Will replacing my watch battery affect water resistance?
Opening a watch case may affect the water resistance seals. However, our technicians ensure your watch is properly resealed and perform a water resistance test after battery replacement to maintain its protection.
What warranty comes with your watch repairs?
We provide varying warranty periods based on the repair type. Our Premium Battery Care Plan covers a 5-year warranty, while mechanical repairs and parts replacements generally come with a 1-year warranty. All warranties start the day you pick up your repaired watch.
Jewelry Repair FAQ
What jewelry repair services do you offer?
Our comprehensive jewelry repair services include ring sizing, chain repair, clasp replacement, stone setting, prong repair, rhodium plating, and custom jewelry redesign. Our skilled jewelers work with all precious metals including gold, silver, platinum, and titanium.
Can you resize my ring without damaging it?
Yes — our expert jewelers carefully resize rings while maintaining their design integrity. Whether the ring needs to be sized up or down, we use precise techniques that keep your ring’s appearance and durability intact.
Do you offer gemstone replacement and setting?
Yes, we provide complete gemstone replacement and professional stone setting services. We can source matching diamonds or colored gemstones for your existing pieces or even upgrade your jewelry. Our jewelers excel in various setting techniques, including prong, channel, bezel, and pavé settings.
Can you restore antique or heirloom jewelry?
Absolutely. Our jewelry restoration specialists excel at reviving vintage and heirloom pieces. We preserve the character and craftsmanship of your antique jewelry while performing necessary repairs to ensure they can be worn safely and enjoyed for years to come.
What warranty comes with your jewelry repairs?
Most jewelry repairs are covered by a 12-month warranty on workmanship defects. Diamond prong repair carries a 6-month warranty and includes a complimentary 6-month checkup. depending on the service performed. For example, stone setting and crown repairs carry a 30-day warranty, while other repairs may have a 90-day warranty. The warranty begins on the day you pick up your repaired item.
Care Tips Between Services
Proper care extends the life of your timepieces and jewelry — and helps preserve your warranty coverage.
Watch Care
Maintain your watch’s condition and preserve your warranty:
- Store your watch in a safe, dry place when not wearing it
- Keep your watch away from strong magnetic fields
- Avoid exposing your watch to chemicals, perfumes, and cleaning products
- Have water resistance tested annually if worn near water
- Clean your watch regularly with a soft, dry cloth
Jewelry Care
Maximize the lifespan of your jewelry repairs:
- Store jewelry pieces separately to prevent scratching
- Remove jewelry before swimming, showering, or using chemicals
- Clean fine jewelry with methods appropriate for the specific materials
- Have prongs and settings checked periodically, especially for daily-wear pieces
Still Have Questions?
Our expert technicians are ready to help with all your watch and jewelry repair needs at any of our convenient St. Louis locations. No appointments needed — simply walk in during business hours or contact us directly for specific inquiries.
For more information about our complete range of services, visit our Watch Repair Services and Jewelry Repair Services pages.
