Watch Technicians' Privacy Policy: Protecting Your Data

Introduction to Watch Technicians' Privacy Policy and Practices

At Watch Technicians, operating under Fix Time 1 LLC and Fix Time 4 LLC (collectively referred to as “we,” “us,” or “our”), we are committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us.

By using our services or providing us with your information, you consent to the practices described in this Privacy Policy.

Information We Collect

Personal Information

Full name and contact details (email, phone number, mailing address)
Shipping and billing addresses
Payment information (credit card details, billing information)
Account credentials (username, password)
Communication preferences
Service history and repair records

Non-Personal Information

Browser type, version, and operating system
IP address and geographic location
Device identifiers and characteristics
Website usage and analytics data
Cookies and similar tracking technologies
Referral URLs and search terms

Sensitive Service-Related Information

Brand, model, condition, and serial numbers of submitted items
Photos and documentation of items
Repair and service history
Warranty or insurance information

Communications

Customer service interactions
Email correspondence
Phone call logs (where legally permissible)
Chat conversations
Survey responses and feedback

How We Use Your Information

Service Delivery

Provide estimates, schedule and complete services
Manage customer accounts and repair records
Process payments and billing
Coordinate shipping and logistics
Provide warranty and customer support

Communication

Send service updates, estimates, and completion notices
Respond to inquiries and requests
Provide warranty and maintenance information
Notify you of policy updates

Business Operations

Improve services, website, and customer experience
Conduct analytics and market research
Prevent fraud and enhance security
Maintain business and legal records

Marketing (with your consent)

Send promotional offers and updates
Personalize marketing communications
Conduct customer satisfaction surveys

Legal Basis for Processing

Contract performance – to fulfill service agreements
Legitimate interest – to operate and improve our business
Legal compliance – to meet regulatory requirements
Consent – for marketing and optional data uses

Information Sharing and Disclosure

We do not sell or trade your personal information. We may share it only with:

Service Providers

Payment processors
Shipping and logistics providers
Cloud hosting and analytics partners
Professional advisors (legal, accounting, insurance)

Legal Requirements
We may disclose information if required by law, court order, or to protect rights, safety, or prevent fraud.

Business Transfers
In the event of a merger, acquisition, or asset sale, your information may transfer under the same privacy protections.

Data Security

We use technical, administrative, and physical safeguards, including:

SSL/TLS encryption and secure payment processing (PCI DSS compliant)
Access controls and employee training
Regular security reviews and incident-response procedures
Secure storage and disposal of sensitive materials

Important: No method of storage or transmission is 100% secure. By using our services, you acknowledge this inherent risk.

Cookies and Tracking Technologies

We use cookies to:

Enable website functionality
Remember preferences
Analyze site traffic
Personalize content and ads

Types of cookies:

Essential (site operation)
Performance (anonymous usage statistics)
Functionality (preferences)
Marketing (ads)

You may disable cookies in your browser, but some functions may be limited.

Your Privacy Rights

Depending on your location, you may have rights to:

Access & Portability – request and receive a copy of your data
Correction – update inaccurate or incomplete data
Deletion – request deletion of personal data (subject to legal requirements)
Restriction & Objection – limit processing or object to marketing
Communication Preferences – opt out of marketing emails and choose contact methods

To exercise your rights, contact us using the details below. We will respond within 30 days.

Children’s Privacy

Our services are not directed to children under 13, and we do not knowingly collect information from them. If you believe a child has provided information, contact us and we will delete it.

Data Retention

We retain information only as long as necessary:

Customer data: service relationship + 7 years for legal purposes
Repair records: 7 years from completion date
Payment records: 7 years (financial regulations)
Marketing data: until opt-out or after 3 years of inactivity
Analytics data: 26 months

After this period, data is securely deleted or anonymized.

International Data Transfers

If you are outside the U.S., your information may be transferred and processed here. Safeguards are applied to protect your data.

California Privacy Rights (CCPA)

California residents may request:

To know what data is collected and how it is used
To delete personal information
To opt out of personal data sale (we do not sell data)
Non-discrimination for exercising rights

Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last Updated” date.

Third-Party Links

Our site may link to external websites. We are not responsible for their privacy practices and encourage you to review their policies.

Contact Us

Watch Technicians
11483 Olive Blvd
Creve Coeur, MO 63141
Phone: (314) 513-8455
Mark correspondence: “Attention: Privacy Policy Inquiry”