Terms and Conditions

1. Definitions

1.1 “Company,” “we,” “us,” or “our” refers to Fix Time 1 LLC d/b/a Watch Technicians, a Missouri limited liability company, and any of its affiliates including Fix Time 4 LLC.

1.2 “Customer,” “you,” or “your” refers to any individual or entity submitting item(s) to the Company for service, including authorized representatives acting on behalf of the item owner.

1.3 “Services” refers to any repair, maintenance, restoration, alteration, appraisal, consultation, cleaning, or other work performed by the Company on Customer’s item(s), including diagnostic services.

1.4 “Item(s)” refers to any watch, clock, jewelry, timepiece, or other personal property submitted by Customer to the Company for Services, including all components, attachments, and accessories.

1.5 “Estimate” refers to Company’s approximation of service costs based on initial inspection and does not constitute a guarantee of final pricing.

2. Acceptance of Terms

2.1 Binding Agreement: By submitting any Item(s) to the Company for Services, requesting an estimate, or utilizing our website or services in any manner, Customer expressly agrees to be bound by these Terms and Conditions in their entirety, as they may be amended from time to time.

2.2 Rejection of Terms: If Customer does not agree with any provision of these Terms and Conditions, Customer must not submit any Item(s) for Services and must immediately discontinue use of our services.

2.3 Legal Effect: These Terms and Conditions constitute a legally binding agreement between Customer and Company, superseding any oral representations or informal communications.

2.4 Agent Authority: Any person submitting Items on behalf of another warrants they have full authority to bind the item owner to these Terms and Conditions.

3. Service Authorization and Disclosure

3.1 Inspection and Estimate Process

Customer authorizes Company to inspect Item(s) submitted for Services and understands that:

a) Estimates are approximations based on visible conditions during initial inspection and may not reflect hidden damage or complications;

b) Additional issues requiring additional Services may be discovered during disassembly or repair process;

c) Company will make reasonable efforts to contact Customer if:

• Additional Services are recommended beyond the original scope
• The final cost will exceed the written estimate by more than 20%
• Significant complications or risks are discovered

d) Authorization for Additional Work: If Company cannot reach Customer after three (3) documented attempts over 48 hours using all provided contact methods, Customer hereby authorizes Company to either:

• Proceed with necessary additional Services up to 50% above the original estimate, or
• Reassemble the Item(s) to the extent safely possible and terminate Services

e) Customer may request a detailed written estimate for any Services estimated to exceed $200.

3.2 Pre-Existing Conditions Disclosure

Customer acknowledges and warrants that:

a) Item(s) submitted may have pre-existing damage, defects, wear, or modifications that may not be apparent during initial inspection;

b) Company is not responsible for pre-existing conditions, including but not limited to:

• Previous poor-quality repairs
• Metal fatigue or brittleness
• Setting weakness or wear
• Internal damage from water, impact, or misuse
• Manufacturing defects

c) Company may document observable pre-existing conditions through photographs or written notes, but the absence of such documentation does not create any presumption about the Item’s condition;

d) Customer has disclosed all known issues, previous repairs, modifications, damage history, or special circumstances regarding submitted Item(s);

e) Customer warrants legal ownership of all submitted Items and the right to authorize all requested Services.

3.3 Communication and Updates

a) Customer must provide current, accurate contact information including phone number and email address;

b) Customer is responsible for promptly responding to Company communications regarding their Items;

c) Company may provide service updates via phone, email, or text message at Customer’s preference;

d) Customer must notify Company immediately of any changes to contact information.

4. Specific Service Acknowledgments

4.1 Jewelry Repairs and Gemstone Risk Acknowledgment

Customer explicitly acknowledges, understands, and accepts the following inherent risks:

a) General Gemstone Risks: Any repair, resizing, or alteration to jewelry containing gemstones inherently risks gemstone damage, chipping, cracking, or complete loss, regardless of the Company’s skill, care, or precautions taken;

b) Setting Integrity Limitations: Prongs, channels, bezels, pavé settings, and other gemstone mountings may have:

• Pre-existing wear, stress fractures, or metal fatigue not visible during inspection
• Microscopic cracks or weaknesses that become apparent only during repair
• Age-related deterioration affecting their structural integrity

c) Heat and Pressure Effects: Soldering, resizing, re-tipping prongs, or any process requiring heat, pressure, or ultrasonic cleaning may:

• Weaken existing settings or reveal pre-existing defects
• Cause thermal shock to gemstones with inclusions or fractures
• Affect gemstone color or clarity in heat-sensitive stones

d) Microscopic Inclusions: Natural gemstones may contain microscopic inclusions, fissures, or internal fractures that can expand or propagate when subjected to:

• Temperature changes during repair
• Pressure or manipulation during setting work
• Vibrations from ultrasonic cleaning or polishing

e) Vintage and Previously Repaired Items: Items over 10 years old or with evidence of previous repair carry significantly elevated risks during all repair processes due to:

• Unknown previous repair quality
• Age-related metal fatigue
• Accumulated wear and stress
• Outdated setting techniques

f) Express Assumption of Risk: By submitting jewelry with gemstones for any Service, Customer explicitly accepts these inherent risks and agrees that gemstone damage or loss resulting from these inherent material risks does not constitute negligence, breach of contract, or actionable fault by the Company.

4.2 Ring Resizing Specific Acknowledgments

For any ring resizing work, Customer specifically acknowledges:

a) Whole-Ring Stress: Resizing subjects the entire ring structure to stress and manipulation, not merely the area being sized, potentially affecting the integrity of the entire piece;

b) Setting Impact: This structural stress may affect all gemstone settings, including those distant from the sizing area:

• Prongs may loosen or become misaligned
• Channel settings may shift or crack
• Pavé settings may develop gaps or loose stones
• Tension settings may lose their grip

c) Post-Sizing Limitations: While Company will inspect all settings after resizing, microscopic weaknesses or future failure points cannot be predicted or guaranteed against;

d) High-Risk Setting Types: The following setting types carry particularly elevated risks during resizing:

• Tension settings (stones held by metal pressure alone)
• Channel settings (stones set in grooves)
• Invisible settings (stones set with no visible metal support)
• Pavé and micro-pavé settings (multiple small stones)
• Burnish/flush settings (stones set flush with metal surface)
• Illusion settings (stones appear larger through metal design)
• Micro-prong settings (extremely small prongs)
• Eternity bands (stones around entire circumference)
• Vintage milgrain settings

e) Melee Stone Risk: Stones smaller than 0.05 carats (“melee” stones) are particularly vulnerable to damage or loss during any manipulation due to their size and typically minimal setting security;

f) Size Change Limitations: Rings can typically be sized up or down a maximum of 2 sizes safely; larger changes may require rebuilding portions of the ring and carry exponentially higher risks;

g) Express Assumption of Resizing Risk: Customer expressly assumes all risks of stone loss, damage, or setting failure when requesting resizing of any ring containing gemstones, particularly those with high-risk settings listed above.

4.3 Prong Re-tipping and Setting Work

For prong repairs, re-tipping, or gemstone setting work, Customer acknowledges:

a) Adjacent Area Risk: Work on individual prongs or setting components may reveal previously hidden weaknesses in adjacent areas of the same setting;

b) Material Matching Limitations: New prongs, tips, or metal additions:

• May not perfectly match original metal in color, texture, or aging characteristics
• Will initially appear brighter or different until natural aging occurs
• Cannot replicate decades of wear patterns immediately

c) Stone Removal Risks: Removing gemstones from existing settings for prong work creates additional risks:

• Stones may chip during removal despite careful techniques
• Previously invisible inclusions may become apparent
• Setting damage may be discovered only after stone removal

d) Cleaning Revelation: Professional cleaning during the repair process may reveal:

• Minor chips or scratches previously hidden by dirt or oils
• Color variations or clarity issues not previously visible
• Setting problems masked by accumulated debris

e) Complete Setting Replacement Recommendation: In many cases, complete replacement of worn settings is safer and more reliable than repairing individual components. Customer’s decision to proceed with partial repair against professional recommendation constitutes knowing assumption of additional risk.

4.4 Watch Repair Specific Acknowledgments

For all watch repair Services, Customer acknowledges:

a) Water Resistance Limitations:

• Water resistance cannot be guaranteed even after water resistance service, pressure testing, or complete gasket replacement
• Water resistance is a temporary condition that deteriorates with normal use, temperature changes, and time
• Previous water damage may have affected internal components in ways not immediately apparent
• Customer should have water resistance tested annually for watches exposed to water

b) Vintage Watch Special Considerations: Watches over 20 years old present unique challenges:

• Original parts may no longer be manufactured or available
• Repairs may require custom solutions, adaptations, or extensive restoration
• Original specifications cannot always be perfectly replicated with available materials
• Case and dial refinishing may significantly affect collector value
• Internal components may have metallurgy or materials that differ from modern standards

c) Movement Service Requirements:

• Mechanical watches require complete service every 3–5 years to maintain optimal performance
• Failure to maintain regular service schedules may result in accelerated wear, damage to components, or loss of accuracy
• Skipped service intervals may void any warranty and increase repair costs

d) Hidden Damage Discovery: Damage from water intrusion, impact, magnetism, or improper previous repair may not be apparent until complete disassembly, potentially requiring additional Services beyond the original estimate;

e) Cosmetic Alteration Risks:

• Polishing or refinishing may permanently alter original case lines, edges, or finish
• Vintage watch collectors should specifically decline refinishing services if original condition is paramount
• Some finishes cannot be restored to original appearance once altered

f) Original Parts Retention: For collectible or vintage watches:

• Customer must specifically request in writing that all original parts be returned, even if replaced
• Without specific written request, Company may dispose of replaced parts according to standard industry practice
• Return of original parts may require additional fees for cleaning, cataloging, and packaging

g) Accuracy Standards:

• Mechanical watches cannot achieve the precision of quartz movements
• Accuracy within ±10 seconds per day for modern automatic watches is considered excellent performance
• Accuracy within ±30 seconds per day for vintage watches (over 20 years) is considered acceptable performance
• Factors affecting accuracy include position, temperature, magnetism, and individual wear patterns

h) Magnetism and Modern Environment: Modern devices (phones, computers, speakers, magnetic clasps) can magnetize watch components, affecting accuracy. Magnetization is not a defect but requires demagnetization service.

4.5 Appraisal and Valuation Services

For appraisal or valuation Services, Customer understands:

a) Appraisals reflect estimated value for specific purposes (insurance, estate, resale) and may vary significantly between appraisers or over time;

b) Market values fluctuate based on economic conditions, fashion trends, and material prices;

c) Appraisals are opinions of value, not guarantees of sale price or insurance settlement amounts;

d) Company cannot guarantee acceptance of its appraisals by insurance companies or other third parties.

5. Liability Limitations and Claim Procedures

5.1 Maximum Liability Cap

THE COMPANY’S MAXIMUM LIABILITY for any loss, damage, or unsatisfactory service to Customer’s Item(s), regardless of the legal theory of recovery (including negligence, breach of contract, strict liability, or any other claim), IS STRICTLY LIMITED TO THE LESSER OF:

a) The actual documented replacement value of the Item(s) at the time of submission for service; OR

b) Five hundred dollars ($500.00 USD) per item

This limitation constitutes an essential term of these Terms and Conditions. Customer expressly agrees that this limitation is reasonable given the nature of the services, the specialized risks involved, and the pricing structure of the Services.

5.2 Documented Value Requirements

To claim compensation for any Item valued at more than one hundred dollars ($100.00 USD), Customer must provide acceptable documentation at the time of service submission:

a) Acceptable Documentation includes:

• Original purchase receipt showing purchase price and date
• Professional appraisal dated within two (2) years of service date
• Insurance documentation showing insured value
• Documented comparable sales of identical items

b) Presumed Value: Items submitted without acceptable documentation will be presumed to have a maximum value of one hundred dollars ($100.00 USD) for all liability purposes;

c) Independent Appraisal Rights: Company may, at its sole discretion, request an independent appraisal of any Item that is the subject of a claim exceeding $100, with appraisal costs shared equally between Company and Customer;

d) Replacement Value Standard: Documented value reflects the Item’s current secondhand replacement value in its pre-service condition, not retail replacement cost for new comparable items.

5.3 Comprehensive Exclusion of Consequential Damages

UNDER NO CIRCUMSTANCES SHALL COMPANY BE LIABLE FOR:

a) Any indirect, special, incidental, punitive, or consequential damages of any kind;

b) Sentimental value, emotional attachment, or personal significance attributed to Item(s);

c) Loss of use, enjoyment, or possession during service period;

d) Business interruption, lost profits, or commercial losses;

e) Missed occasions, events, or opportunities due to delayed completion;

f) Collection value or premium above intrinsic material value;

g) Attorney fees, expert witness fees, or litigation costs;

h) Any other losses beyond the direct replacement value of Item(s) as limited in Section 5.1.

5.4 Specific Limitations for Gemstone and Component Loss

Company shall not be responsible for gemstone or component loss where:

a) Loss occurs due to pre-existing weakness, wear, or defects in settings or mounting;

b) The setting is inherently high-risk as described in Section 4.2(d);

c) Stones are melee (under 0.05 carats) or poorly secured in original setting;

d) Items are vintage (over 20 years old), antique, or show evidence of previous repair;

e) Customer declined Company’s recommendation for complete setting replacement or rebuilding;

f) Loss occurred despite Company’s exercise of reasonable professional care and industry-standard techniques;

g) Loss results from inherent material characteristics, inclusions, or structural defects in the gemstone itself.

5.5 Mandatory Claim Procedures and Time Limitations

ALL CLAIMS FOR DAMAGE, LOSS, OR UNSATISFACTORY SERVICE MUST:

a) Be made in writing within seven (7) calendar days after Service completion and Item return to Customer;

b) Include the original service receipt and any applicable documentation;

c) Include original documentation of value if claiming damages over $100.00;

d) Be made by the original Customer who submitted the Item or their legally authorized representative;

e) Specify the exact nature of the claimed damage or loss with supporting evidence;

f) Claims made after this seven-day period will be denied in their entirety without exception.

This time limitation is an essential material term designed to allow prompt investigation while evidence and recollections remain fresh.

5.6 Mandatory Inspection Requirements

a) Immediate Inspection Required: Customer must thoroughly inspect all Items upon pickup and before leaving Company premises;

b) Shipped Items: For Items returned by shipping, inspection must occur immediately upon receipt and before wearing, using, or moving the Item from its returned packaging;

c) Acceptance by Use: Any use, wearing, or movement of returned Items constitutes full acceptance of the Item in its returned condition;

d) Failure to Inspect: Failure to promptly inspect and identify any issues constitutes conclusive acceptance of the Item and waiver of all claims.

5.7 Insurance Recommendation and Customer Responsibility

a) Company strongly recommends that all Customers maintain comprehensive insurance coverage for valuable jewelry and watches through their homeowner’s, renter’s, or specialized jewelry insurance;

b) Company’s liability limitations are established with the understanding that responsible owners of valuable items will maintain independent insurance protection;

c) Customers are advised to verify with their insurance providers that coverage applies during repair periods.

6. Service Timing and Completion

6.1 Estimated Completion Times

a) Estimates Only: All timeframes provided for service completion are estimates only and are not guaranteed delivery dates;

b) Factors Affecting Timing: Completion may be delayed by:

• Parts availability and supplier shipping delays
• Complexity of discovered issues requiring additional work
• Current workload and existing service commitments
• Required third-party services (stone replacement, case refinishing, etc.)
• Weather, shipping disruptions, or other circumstances beyond Company control
• Customer approval delays for additional work or cost changes

c) Rush Service: Expedited service may be available for additional fees, subject to workload and technical feasibility.

6.2 Abandoned Property Procedures

Items left unclaimed after service completion will be handled as follows:

a) Initial Contact Period: Company will attempt to contact Customer using all provided contact information at 30, 60, and 90 days after completion notice;

b) Abandonment Declaration: Items not claimed within ninety (90) calendar days after completion notification will be legally considered abandoned property;

c) Disposal Rights: After the 90-day period, Company reserves the right to:

• Sell Items through appropriate channels to recover service costs, storage fees, and administrative expenses
• Donate Items to charitable organizations
• Dispose of Items if they have no recoverable value

d) Proceeds Distribution: Any proceeds from sale of abandoned Items exceeding Company’s costs will be handled in accordance with Missouri abandoned property laws;

e) Customer Waiver: Customer waives all claims to Items not retrieved within the specified ninety (90) day period.

6.3 Storage and Holding Fees

a) Grace Period: No storage fees apply for the first thirty (30) days after service completion;

b) Storage Fees: Beginning on day 31, storage fees of $2.00 per day per item will accrue;

c) Payment Requirement: All accrued storage fees must be paid in addition to service charges before release of Item(s);

d) Security: Company maintains reasonable security for stored Items but is not liable for loss due to theft, fire, natural disaster, or other causes beyond Company’s direct control.

7. Payment Terms and Conditions

7.1 Deposit Requirements

a) Standard Deposits: Company may require deposits before beginning work:

• Items with estimated costs under $150: No deposit typically required
• Items with estimated costs $150–$500: 25% deposit may be required
• Items with estimated costs over $500: 50% deposit typically required

b) Custom Work: Custom design or fabrication work requires 50% deposit before beginning and may require additional progress payments;

c) High-Value Items: Items with declared value over $2,000 may require full prepayment.

7.2 Final Payment Requirements

a) Payment Before Release: Full payment of all charges is required before release of Items:

• Service charges as agreed or estimated
• Parts and materials costs
• Any applicable storage fees
• All applicable taxes

b) Accepted Payment Methods:

• Cash (up to $2,000 per transaction)
• Credit cards (Visa, MasterCard, American Express, Discover)
• Debit cards with PIN
• Certified checks or money orders
• Personal checks are NOT accepted for same-day pickup

c) Transaction Fees: Credit card processing fees may apply to transactions over $500.

7.3 Price Adjustments and Changes

Customer acknowledges that final charges may exceed estimates when:

a) Additional necessary Services are discovered and approved by Customer;

b) Parts costs have increased between estimate date and service completion;

c) The complexity or scope of required work exceeds what was apparent during initial assessment;

d) Customer requests changes or additions to the original service scope;

e) Expedited service or special handling is required.

7.4 Repairer’s Lien Rights

a) Lien Creation: Company maintains a repairer’s lien on all Items submitted for service until all charges are paid in full, in accordance with Missouri Revised Statutes;

b) Lien Enforcement: This lien may be enforced through sale of the Items if payment is not made within the time specified;

c) Notice Requirements: Company will provide any notices required by Missouri law before enforcing lien rights.

8. Special Circumstances and Considerations

8.1 Heirloom, Antique, and Estate Items

For Items over 50 years old, estate pieces, or items of historical significance:

a) Heightened Risk Acknowledgment: Customer acknowledges significantly elevated risks during all Services due to:

• Age-related metal brittleness, fatigue, or corrosion
• Unknown previous repairs that may have compromised structural integrity
• Gemstone settings with decades of accumulated wear and stress
• Manufacturing techniques that differ substantially from modern standards

b) Limited Parts Availability: Original or period-appropriate replacement parts may be unavailable, requiring:

• Custom fabrication of components
• Adaptation of modern parts to fit vintage specifications
• Compromise solutions that may not perfectly replicate original appearance or function

c) Collector Value Considerations:

• Any restoration or repair may significantly affect collector or historical value
• Customer must specifically authorize any work that may alter original characteristics
• Company recommends consultation with specialized antique jewelry experts for museum-quality pieces

8.2 Custom Work and Modifications

For custom design work or significant modifications:

a) Design Approval Process:

• All custom designs require written approval of detailed sketches, CAD renderings, or physical models before production begins
• Changes to approved designs may require additional fees and time
• Customer is responsible for reviewing and approving all design details

b) Deposit and Payment Terms:

• Custom work deposits are non-refundable once materials are ordered or production begins
• Progress payments may be required for complex projects
• Final payment is due upon completion regardless of Customer satisfaction with design choices they approved

c) Variation Expectations:

• Minor variations between renderings/models and finished pieces are normal in handcrafted work
• Exact color matching of metals or stones cannot be guaranteed
• Handmade items will show slight irregularities that are characteristic of craftsmanship

d) Timeline Variability: Custom work timelines are subject to greater variability than standard repairs due to:

• Design complexity and fabrication requirements
• Materials sourcing and availability
• Required approvals and potential revisions
• Quality control and finishing requirements

8.3 Customer-Supplied Materials

When Customer provides gemstones, metals, or other materials:

a) Ownership Warranty: Customer warrants that they legally own all supplied materials and have full authority to authorize their use;

b) Quality Disclaimer: Company assumes no responsibility for:

• Quality, authenticity, or value of customer-supplied materials
• Hidden flaws, treatments, or characteristics not apparent during inspection
• Suitability of supplied materials for intended use
• Performance or durability of customer-supplied components

c) Damage Risk: Risk of damage to customer-supplied materials during setting, mounting, or incorporation is borne entirely by Customer;

d) Additional Charges: Extra fees may apply when customer-supplied materials require:

• Additional preparation, cleaning, or modification
• Special handling or setting techniques
• Testing for authenticity or characteristics
• Custom mounting or adaptation work

e) Return Policy: Customer-supplied materials that cannot be used will be returned, but Company is not responsible for any changes in condition during evaluation.

8.4 Insurance Claims and Third-Party Involvement

a) Insurance Cooperation: Company will reasonably cooperate with Customer’s insurance claims but cannot guarantee insurer acceptance of repairs or valuations;

b) Third-Party Authorization: Services authorized by insurance companies or other third parties are subject to these same Terms and Conditions;

c) Payment Responsibility: Customer remains ultimately responsible for all charges regardless of insurance coverage or third-party arrangements;

d) Documentation: Company will provide reasonable documentation for insurance purposes but charges may apply for extensive documentation requests.

9. Warranties and Guarantees

9.1 Limited Service Warranty

a) Warranty Scope: Company warrants its workmanship (not materials or components) for a period of:

• Ninety (90) days for cleaning and minor adjustment services
• Six (6) months for setting work and prong repairs
• One (1) year for movement services and major repairs

b) Warranty Coverage: This warranty covers only defects in Company’s workmanship and does not cover:

• Normal wear and tear
• Damage from misuse, accidents, or impact
• Problems arising from pre-existing conditions
• Issues with customer-supplied materials
• Damage from other service providers

c) Warranty Remedy: Company’s sole obligation under warranty is to re-perform the defective service at no charge or refund the service fee, at Company’s discretion;

d) Warranty Voidance: Warranty is void if Items are serviced by others during the warranty period.

9.2 No Other Warranties

COMPANY MAKES NO OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. ALL SUCH WARRANTIES ARE EXPRESSLY DISCLAIMED.

10. Legal Provisions and Dispute Resolution

10.1 Governing Law and Jurisdiction

a) Missouri Law: These Terms and Conditions shall be governed by and construed in accordance with the laws of the State of Missouri, without regard to choice of law or conflict of law provisions;

b) Exclusive Jurisdiction: Any dispute arising from or relating to these Terms and Conditions or Services provided shall be resolved exclusively in the state or federal courts located in St. Louis County, Missouri;

c) Consent to Jurisdiction: Customer consents to the personal jurisdiction of such courts and waives any objection to venue in such courts;

d) Waiver of Jury Trial: CUSTOMER WAIVES THE RIGHT TO TRIAL BY JURY for any dispute arising under these Terms and Conditions.

10.2 Limitation Period for Legal Action

a) One-Year Limitation: Any legal action against Company must be commenced within one (1) year from the date Services were completed or should have been completed;

b) Absolute Bar: This limitation period is an absolute bar to any claims, regardless of when damage is discovered;

c) Waiver: Customer expressly waives the right to commence any action after this period expires.

10.3 Dispute Resolution Process

a) Informal Resolution: Before filing any legal action, Customer agrees to attempt good-faith informal resolution by providing written notice of the dispute and participating in at least one settlement discussion;

b) Mediation Option: Disputes may be submitted to binding mediation through the American Arbitration Association at either party’s request;

c) Attorney Fees: In any legal proceeding, the prevailing party shall be entitled to recover reasonable attorney fees and costs.

10.4 Severability and Enforcement

a) Severability: If any provision of these Terms and Conditions is found unenforceable, the remaining provisions shall remain in full force and effect;

b) Modification for Enforceability: Any unenforceable provision shall be modified to the minimum extent necessary to make it enforceable while preserving its essential intent;

c) No Waiver: Company’s failure to enforce any provision does not constitute a waiver of that provision or any other provision.

10.5 Entire Agreement and Modifications

a) Complete Agreement: These Terms and Conditions constitute the entire agreement between Customer and Company regarding Services and supersede all prior agreements, representations, and understandings;

b) Modification Authority: These Terms and Conditions may only be modified by Company in writing;

c) Version Control: The version in effect at the time Item(s) are submitted for service shall govern that transaction;

d) Notice of Changes: Company will post updated Terms and Conditions on its website and may provide additional notice of material changes.

11. Force Majeure and Business Continuity

11.1 Force Majeure Events

Company shall not be liable for delays or inability to perform Services due to circumstances beyond its reasonable control, including but not limited to:

a) Natural disasters, fires, floods, earthquakes, or severe weather;

b) Acts of war, terrorism, civil unrest, or government actions;

c) Pandemic, epidemic, or public health emergencies;

d) Labor strikes, lockouts, or shortages;

e) Supplier failures, shipping disruptions, or utility outages;

f) Equipment failures or technology disruptions beyond normal business risk.

11.2 Business Continuity

a) Company will make reasonable efforts to continue operations during disruptions;

b) Customers will be notified of significant delays through available communication channels;

c) Service timelines may be extended by the duration of any force majeure event.

12. Privacy and Confidentiality

12.1 Customer Information

a) Company will maintain Customer information in accordance with its Privacy Policy;

b) Customer information may be shared with vendors necessary for service completion;

c) Company may use non-identifying information for business analysis and improvement.

12.2 Item Photography

a) Company may photograph Items for documentation, insurance, or business purposes;

b) Customer consent to photography is implied by submission of Items for service;

c) Company will not use identifying photographs for marketing without express written consent.

13. Final Acknowledgment and Acceptance

13.1 Customer Acknowledgment

BY SUBMITTING ITEM(S) FOR SERVICE, CUSTOMER ACKNOWLEDGES:

a) Having read and understood these Terms and Conditions in their entirety;

b) Having had the opportunity to ask questions about any provisions;

c) Understanding the risks, limitations, and procedures described herein;

d) Agreeing to be legally bound by all terms and conditions;

e) Understanding that these terms constitute a contract that limits Company’s liability;

f) Acknowledging that the liability limitations and risk allocations are fair and reasonable given the nature of the services and the pricing structure.

13.2 Informed Consent

Customer specifically acknowledges understanding and acceptance of:

a) All liability limitations set forth in Section 5;

b) All service-specific risks described in Section 4;

c) All claim procedures and time limitations in Section 5.5;

d) The governing law and jurisdiction provisions in Section 10.