Our Repair Warranty & Quality Commitment
We stand behind every repair. Our straightforward warranty is designed to give you confidence that your timepieces and jewelry are in expert hands — backed by clear terms and no-hassle service.
Warranty Periods at a Glance
Every repair comes with warranty coverage. Periods begin the day you pick up your item.
| Service Type | Warranty Period |
|---|---|
| Premium Battery Care Plan | 5 Years |
| Complete overhauls | 1 Year |
| Movement replacements | 1 Year |
| Parts replacement | 1 Year |
| Jewelry repairs | 90 Days |
| Crystal installation | 90 Days |
| Crown & button services | 90 Days |
| Bezel & band work | 30 Days |
| Stone setting | 30 Days |
Key Warranty Terms
Starts at Pickup
Your warranty begins the day you collect your repaired item from our store.
No Receipt Needed
Just your phone number — we keep complete records of every repair in our system.
Free Inspections
If something seems off after a repair, we’ll inspect your item at no charge.
Void Conditions
Warranty is void if the item shows signs of shock, water damage, or third-party tampering.
What We Promise You
The relationship between you and your repair professional is built on trust. We invest in ongoing training for our team because you deserve technicians who can explain the intricacies of your repair with confidence and clarity.
Transparent Service
- Clear, written warranty terms with every repair
- Honest assessments of what can and cannot be repaired
- Open discussion about repair limitations before work begins
- We use professional magnification to show you issues firsthand
Our Documentation Process
For your protection and ours, we maintain careful records throughout the repair process.
- We photograph your pieces upon arrival to document their condition
- Detailed written descriptions of the work to be performed
- Records of all agreements and conversations about your repair
- Documentation of completed work before returning your item
- Access your entire repair history using just your phone number
How to Make a Warranty Claim
If you notice any issue with a repair, contact us right away. We evaluate each situation individually while maintaining consistent standards.
Bring Your Item
Return your piece to us with your phone number on file — no receipt needed.
Free Inspection
We’ll examine the item at no charge and show you exactly what may be causing the issue.
Warranty Repair
If covered, we’ll complete the repair at no cost. We distinguish between defects, repair-related issues, and normal wear.
Premium Care Plan: Ask about our extended coverage options for longer warranty protection on select services.
Caring for Your Repaired Items
Follow these guidelines to protect your investment and maintain warranty coverage.
Jewelry Storage
Store pieces separately to prevent scratching. Remove jewelry before swimming, showering, or using chemicals.
Watch Maintenance
Have watches serviced every 3–5 years. Avoid impacts and extreme temperatures on recently repaired items.
Water Resistance
Water resistance decreases as gaskets age. Test annually if worn near water — ratings are not permanent without maintenance.
Vintage Pieces
Vintage items may not perform like modern ones. Parts availability varies, and we preserve original character when possible.
Cleaning
Clean fine jewelry with methods appropriate for its specific materials. Ask our team for guidance on your pieces.
Contact Us Promptly
If anything seems off after a repair, come see us before your warranty expires. We offer complimentary warranty check-ins.
Warranty FAQ
When does my warranty start?
Do I need to keep my receipt?
What voids the warranty?
What’s the difference between the 5-year and 1-year warranty?
Can I use my warranty at any location?
Is water damage covered under warranty?
What if I have an issue after my warranty expires?
Do vintage or antique pieces have special warranty terms?
Check Your Warranty Status
Enter the phone number on file and describe the issue. We keep all customer repair details in our system — our team will look up your warranty and get back to you.
Visit Us for Warranty Service
Walk in to any location — no appointment needed. Your warranty is honored at all three shops.
Creve Coeur
11483 Olive Blvd
Creve Coeur, MO 63141
Mon–Sat: 9 AM – 5 PM · Sun: Closed
(314) 513-8455 Get DirectionsDes Peres
80 W County Center Space 1045
Des Peres, MO 63131
Mon–Thu: 11 AM – 7 PM · Fri–Sat: 10 AM – 7 PM
Sun: 11 AM – 6 PM
Chesterfield
1728 Clarkson Rd, Suite D
Chesterfield, MO 63017
Mon–Sat: 10 AM – 5 PM · Sun: Closed
(314) 390-1688 Get Directions